When will my order ship?
You order will be processed the same day Monday thru Friday, if the order is placed before 2:00 pm pacific time.
Same day processing
Will I have to pay international taxes and duties?
You usually will not have any issue with extra customs duties. The buyer will be responsible for all charges, if any. Your order may be subject to taxes and duties once it reaches the US and held in customs if not paid.
Please note this is just a general guideline for all international shipments.
Do you ship to PO boxes (APO/FPO/DPO) Addresses?
Yes we do.
Tracking for orders
Tracking will be issued to you after the order has shipped. If the order has shipped and you haven't received any tracking after 2 days, please contact us firstname.lastname@example.org
Wrong or faulty item received
If you have received a faulty or damaged item please contact us within 14 days of receiving your item at email@example.com. If you fail to contact us within 14 days of receiving your order, your claim will be denied.
Missing items in my order
If you ordered multiple items, please wait for your full order. Orders are sometimes shipped separately. If you still haven't received your order after 3 days please contact us at firstname.lastname@example.org
Contact us for any wholesale pricing!
If you need expedited shipping, please contact us at email@example.com