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FAQs - Frequently Asked Questions

Refund & Replacement Policy

If you received an item that was damaged on arrival, please contact us and we will gladly replace the item at no additional cost. Please contact us within 14 days after receiving the item.

Order Cancellations

You may request an order cancellation 12 hours after you have placed your shipment. Please make sure to read our shipment guidelines. 

Do you ship internationally?

We offer international shipping on all orders. 

How do I track my package?

Tracking will be provided once the item has shipped

How long will it take for my order to arrive?

If you chose the "US" shipment option, the order can take approximately 4-7 days.

If you chose the "CHINA" shipping option, the order can take approximately 12-21 days. You may request faster shipping if you contact us.